ORELLE POLICIES
For events, restaurant groups and bar groups please look at our separate events policy here.
Terms and Conditions for Reservations
Reservation Confirmation
To confirm your reservation, we kindly require credit/debit card details to be provided through an online payment link, which will be sent to your email address. We will contact you via SMS or phone call 48 hours in advance for confirmation. If credit card details are not received within 24 hours prior to the booking time, we reserve the right to cancel and delete the reservation.
Cancellation Policy for standard reservations
24-Hour Cancellation: We operate a 24-hour cancellation policy. If you need to cancel, we kindly ask you to notify us at least 1 day in advance.
No Show / Late Cancellation: For cancellations made after the 24-hour window or in case of a no-show, a charge of £25 per person will be applied to the provided credit/debit card.
Dining Duration
Table Reservations: For reservations, the following time allocations apply:
1 hour 30 minutes for up to 2 guests
2 hours for up to 4 guests
2 hours 30 minutes for up to 6 guests
3 + hours for parties of 7 or more guests
Late Arrivals: Your table will be held for 15 minutes after the reservation time. After this period, it may be released, and there may be a wait at the bar for seating if you arrive late.
Pet Policy
We do not allow pets in the venue, except for service dogs.
Children Policy
Children are welcome in the café & restaurant on the 24th floor until 5:30 PM. Children are also welcome to dine in the restaurant accompanied by an adult Monday to Thursday evenings.
Cakeage Fee
Should you wish to bring your own cake, a cakeage fee of £6 will be added to your final bill.
Food Allergies & Dietary Requirements
Please inform us in advance of any food allergies or special dietary requirements. We offer vegetarian options, which can also be made vegan on request.
Cashless Venue
Please note, we are a cashless venue, and only credit/debit card payments are accepted.
General Conditions
Entry to the venue and seating arrangements are at the discretion of the management.
