To confirm your booking, we usually require a deposit or card details which will be communicated by our events team.
If you have been quoted a minimum spend, this is met with all food and beverages on the day, this includes VAT and excludes a discretionary 12.5% service charge. If your final spend on the day falls short of your agreed minimum spend, the remaining balance will be charged or retained.
All cancellations need to be received in writing to orelleevents@danddlondon.com
Cancellation policy: Cancel with more than 6 months’ notice = no charge. 6 to 1 months’ notice = forfeit 50% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies. Under 1 months’ notice = forfeit 100% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies.
Over our 6 week Christmas period (last 2 weeks in Nov, and throughout Dec) this notice increases to: Cancel with more than 6 months’ notice = no charge. 6 to 3 months’ notice = forfeit 50% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies. Under 3 months’ notice = forfeit 100% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies.
Please ensure your booking numbers are final 2 days prior to your event, as any drops outs may be charged for/we may not be able to accommodate any additional guests without notice.
Table allocations are done on the day, and we cannot guarantee a certain area (unless otherwise agreed in writing by your event manager).
If you are more than 20 minutes late on the day, your table may be given to another party and a refund will not be given.
ID may be required as proof of age. Under 18s are welcome in the café & restaurant on the 24th floor until 5.30pm.
We favour a glamorous dress code and advise against any fancy dress.
Unfortunately, we do not allow decorations or balloons to be brought in, unless you are in our private dining room.
Groups will be refused if intoxicated or deemed a security risk. Entry to the venue is entirely at the management’s discretion.
On Fridays and Saturdays, dining bookings of 10+ guests will usually be dining from one of our Set Menus.
Where we require a food and beverage pre-order, this needs to be sent to the events team no later than 7 days prior to the booking date.
We change our menus seasonally therefore they are subject to change. If we require you to pre-order food, we will always attach the menu you should order from closer to your event date.
Always notify our team of any allergies and intolerances on arrival.
Please note we are a cashless venue, and only credit/debit card payments are accepted.
